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The tendency of having several communication channels is the first. Yes, what you just read is true: in order to respond to client inquiries, both outbound and inbound call center processes must leverage many channels of communication. With so many options for communication available today, this flexibility is crucial. Nowadays, calling a certain number has become a bit of an antiquated practice, instead, buyers want to interact with brands on various social media platforms. The largest trend that needs to be followed is this one.

Posted By : Robertdony // in BPO